Upon surpassing a threshold, the stress brings about the behavioral and psychological reactions for defense. The hotel sector, although seen as more stressful, has attracted less attention. Staff work pressures have captivated scholars over the previous two decades, but research studies have primarily focused on other areas, for instance accounting, sales, and nursing. With the passage of time, burnout and work stress pave the way to a low level of job performance as well as extraordinary turnover intention. Extended time of operation, diverse behaviors, a high demand/low resource job model, and miniature feedback give rise to high levels of burnout and stress. ![]() One precarious challenge being faced by the hotel employees is work stress. Experiencing a substantial amount of work, regular variations in conditions, dearth of the feedback about performance, and truncated remunerations, they grow upset as well as exhausted very easily, which sequentially impacts their behavior adversely and might result in their resignation from the job. Hotel employees also face a lot of provocations/challenges while accomplishing their tasks/jobs. suggest that intense stress at the workplace adversely impacts the employees and lessens their association with the work, consequently affecting turnover intention. Although technological development contributes to the development of employees’ performance and capabilities, this transformation is capable of creating the nerve-wracking working conditions, where almost every employee is put under persistent observation/monitoring. Hotel employees are instrumental in building positive customer experiences that are vital elements of the customer satisfaction as well as the evaluation of the service quality. Consequently, bringing down the turnover rate has become the top priority for the industry. ![]() In the hospitality industry, the entire turnover rate was found to be 27.6 percent in 2014 alone, in China, drawing the attention of the industry managers and academics. The hotel industry is experiencing the labor shortages in the developed countries as well as the emerging markets. The findings of this study would help policymakers, hotel managers as well as practitioners to formulate policies for lessening the work stress, job burnout, and turnover intentions among hotel employees.Įmployee turnover has given rise to a challenge for the hotel organizations as they had always shown their concerns about providing the quality service to their clients. Thus, there exists a strong positive association between work stress and turnover intentions as well as a positive association between job burnout and work stress. To be more specific, work stress has a significant positive effect on the turnover intention (β = +0.40, p < 0.01), and a significant positive effect on job burnout (β = +0.43 p < 0.01). The results indicate that job burnout partially mediates the relationship between work stress and turnover intentions. ![]() Structural equation modeling (SEM) results were obtained using AMOS software, IBM, version 24. ![]() For achieving this aim, the questionnaire was designed for Egyptian hotel employees and structured to cover four key parts: (1) demographic characteristics of employees of hotels, (2) work stress items, (3) job burnout items, and (4) turnover intentions. Furthermore, it aims to identify the effect of work stress on job burnout besides examining the potential mediating role of job burnout in the relationship between work stress and employees’ turnover intentions in Egyptian hotels. This research aims primarily to shed light on the impact of work stress and job burnout on employees’ turnover intention in the hotel industry.
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